Thank you for choosing Happy Robot Shop. Your privacy is important. This Privacy Policy explains how data is collected, used, and protected through the Happy Robot Shop website. By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information Collected

a. Contact Form Information

When you submit our contact form, we collect the following information:

• Name: Your first name and last name
• Email Address: Your email address for communication purposes
• Project Details: Optional information about your project, including goals, timeline, and any other details you choose to provide (limited to 500 characters)

This information is used to respond to your inquiry, understand your project needs, and provide information about our custom development services.

b. Automatically Collected Information

When you submit the contact form, we automatically collect the following technical information:

• IP Address: Your IP address is collected for security purposes, abuse prevention, and to help us respond to your inquiry
• User Agent: Information about your browser and device (e.g., browser type, operating system) is collected for technical support and security purposes
• Timestamp: The date and time of your submission is recorded

c. Usage Data

We may collect certain non-personally identifiable information ("Usage Data") to understand how users interact with our website. This Usage Data may include general information about website performance, diagnostic data, and error logs that help improve and maintain the service. All Usage Data is collected in a way that cannot be used to identify you personally.

2. How the Information is Used

Service Delivery: To respond to your contact form submissions, understand your project requirements, provide information about our custom development services (apps, websites, electronics, automation), and communicate with you about potential projects.

Website Improvement: To analyze usage trends and user interactions in order to enhance features, functionality, and performance.

Diagnostics and Analytics: To troubleshoot and fix technical issues; to monitor website errors; and to better understand engagement.

Security: To protect the website and prevent abuse by using IP addresses and user agent information to detect suspicious activity, prevent spam, and enforce rate limiting on form submissions.

Quality Assurance: To maintain and continuously improve the user experience by identifying potential problems and making data-driven decisions.

3. Data Sharing and Disclosure

Service Providers: We use third-party service providers to host our website and process contact form submissions. These providers may have access to your contact form information as necessary to provide their services. Aggregated, non-identifiable Usage Data may be shared with third-party service providers who help with analytics, diagnostics, or other business operations. These providers are contractually obligated to protect and use the data only for the services they are providing.

Email Service: If we send you emails (such as confirmation emails), we use AWS SES (Amazon Simple Email Service) to deliver those emails. Your email address and name may be processed by AWS as part of email delivery.

Legal Requirements: Your information may be disclosed if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4. Data Retention

Contact form submissions are retained for as long as necessary to respond to your inquiry and for business purposes, or as otherwise required by law. Usage Data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as otherwise required by law. Because Usage Data is not linked to your personal identity, it may be retained in anonymized or aggregated form for an extended period to help analyze and improve our website and services over time.

4.a Data Retention & Deletion Timeline

• Contact form submissions: Retained indefinitely for business purposes and to maintain records of inquiries, unless you request deletion.
• IP addresses and user agent information: Retained with contact form submissions for security and abuse prevention purposes.
• Usage Data: Retained in anonymized or aggregated form for analysis and website improvement.

4.b Requesting Deletion

You can request deletion of your contact form submission by contacting us at the email address provided below. We will delete your information within 30 days of your request, except where retention is required by law or for legitimate business purposes.

5. Security

Reasonable administrative, physical, and technical safeguards are used to protect the information from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

6. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to Happy Robot Shop, please reach out using the contact information provided below.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we have collected about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your contact form submission and associated data
• Opt-out: You are not required to submit the contact form if you do not wish to provide your information

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, technologies, legal requirements, or other factors. Any updates will be posted on our website, and the "Last Updated" date at the top of this Privacy Policy will reflect the most recent version. It is encouraged that you review this Privacy Policy periodically to stay informed.

9. International Data Transfers

Your information may be processed and stored in the United States and in other countries where we or our service providers operate. When transferring personal data from the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses.

10. Your Data Protection Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to request data portability. You may also have the right to complain to a supervisory authority. To exercise any of these rights, please contact us using the details below.

11. Cookies & Similar Technologies

We use a small number of strictly necessary first‑party cookies to operate the website and protect form submissions. We may use privacy‑friendly analytics on some pages to understand site usage and improve our website.

• CSRF Token (strictly necessary): A security cookie that prevents cross‑site request forgery attacks on form submissions. This cookie is required for the contact form to function securely.
• Cookie Preference (strictly necessary): Remembers that you dismissed the cookie notice, so it doesn't appear again on future visits.

We do not use advertising cookies or third-party tracking services. You can control cookies in your browser settings, but disabling strictly necessary cookies may prevent the contact form from working properly.

12. Third-Party Links & Integrations

Our website may contain links to third-party websites (such as social media profiles on X/Twitter and LinkedIn). We do not control, and are not responsible for, the content or privacy practices of such third parties. Your interactions with those third-party services are governed solely by their policies.

13. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no universally accepted standard for DNT, we currently do not respond to browser DNT signals.

14. California & Other Jurisdiction-Specific Disclosures

If you are a California resident, you have the rights described in the California Consumer Privacy Act (CCPA), including the right to request information about our collection and use of your personal information and to request deletion of that information. We do not sell your personal information as defined by the CCPA. Residents of other jurisdictions may have similar rights.

15. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@happyrobotshop.com
Address: 2001 Medical Pkwy Suite D4, San Marcos, Texas 78666